The Federal Authority for Identity, Citizenship, Customs and Port Security (ICA) is a government entity responsible for issuing identity cards, passports, and visas for residents of the United Arab Emirates (UAE). The ICA also has a network of Customer Happiness Centers (CHCs) located across the UAE, where residents can avail of a variety of services related to identity, citizenship, and immigration.
In Dubai, there are a total of 13 ICA CHCs, which are conveniently located in different parts of the city. These centers offer a wide range of services, including:
- Issuing and renewing identity cards
- Issuing and renewing passports
- Applying for visas
- Updating personal information
- Fingerprinting
- Lost and found
- Marriage registration
- Birth registration
- Death registration
- NOC for dependents
- Exit permit
- Residence visa cancellation
- And more
The ICA CHCs in Dubai are open from 7:00 AM to 17:00 PM, from Saturday to Thursday. They are also open from 7:30 AM to 12:00 PM on Fridays.
To avoid long queues, it is advisable to visit the ICA CHCs during off-peak hours. You can also check the ICA website or call the ICA call center to get the latest information on the opening hours of the centers.
Here is a list of the ICA CHCs in Dubai, along with their contact information:
- Al Barsha Customer Happiness Center: +971 4 366 6000
- Al Rashidiya Customer Happiness Center: +971 4 282 4000
- Al Tawar Customer Happiness Center: +971 4 335 5555
- Al Yalayis Customer Happiness Center: +971 4 266 1111
- Airport Services Center: +971 4 220 5555
- Deira Customer Happiness Center: +971 4 228 9999
- Dubai Internet City Customer Happiness Center: +971 4 443 9999
- Jumeirah Beach Residences Customer Happiness Center: +971 4 436 9999
- Jebel Ali Customer Happiness Center: +971 4 881 9999
- Mirdif Customer Happiness Center: +971 4 434 9999
- Rashidiya City Centre Customer Happiness Center: +971 4 282 5000
- Umm Al Quwain Customer Happiness Center: +971 6 768 8888
- Zabeel Customer Happiness Center: +971 4 335 6666
To find the nearest ICA CHC, you can use the ICA’s online locator tool.
When visiting an ICA CHC, you will need to bring the following documents:
- Original passport
- Original visa (if applicable)
- Proof of residence (such as a utility bill or tenancy agreement)
- Two recent passport-sized photographs
- Marriage certificate (if applicable)
- Birth certificate of children (if applicable)
- Death certificate (if applicable)
- Any other documents that may be required for the specific service you are applying for
The ICA CHCs in Dubai are committed to providing excellent customer service. The staff are friendly and helpful, and they are always willing to go the extra mile to assist you.
If you have any questions or concerns, you can always contact the ICA call center at +971 800 522 222.
Here are some additional tips for visiting an ICA CHC in Dubai:
- Arrive early to avoid long queues.
- Be prepared with all of the required documents.
- Dress appropriately.
- Be polite and respectful to the staff.
- Do not bring any prohibited items into the center.
- Follow the instructions of the staff.
I hope this guide has been helpful. If you are planning to visit an ICA CHC in Dubai, I recommend that you follow these tips to ensure a smooth and efficient experience.
Here are some additional information about the ICA Happiness Centers in Dubai:
- The ICA CHCs are wheelchair accessible.
- There are play areas for children.
- There are prayer rooms for Muslims.
- There are water coolers and vending machines available.
- There is free Wi-Fi available.
- There are customer service representatives available to help you with any questions or concerns.
The ICA Happiness Centers in Dubai are a convenient and efficient way to avail of a variety of government services. By following the tips in this guide, you can ensure a smooth and enjoyable experience.
Here are some frequently asked questions about the ICA Happiness Centers in Dubai:
- What are the opening hours of the ICA Happiness Centers in Dubai?
The ICA Happiness Centers in Dubai are open from 7:00 AM to 17:00 PM, from Saturday to Thursday. They are also open from 7:30 AM to 12:00 PM on Fridays.
- What are the documents required to visit an ICA Happiness Center in Dubai?
The documents required to visit an ICA Happiness Center in Dubai vary depending on the service you are applying for. However, you will typically need to bring your original passport, original visa (if applicable), proof of residence, and two recent passport-sized photographs.
- How can I find the nearest ICA Happiness Center in Dubai?
You can find the nearest ICA Happiness Center in Dubai by using the ICA’s online locator tool.
- What are the fees for the services offered by the ICA Happiness Centers in Dubai?
The fees for the services offered by the ICA Happiness Centers in Dubai vary depending on the service. You can find the fees for each service on the ICA’s website.
- How can I contact the ICA Happiness Centers in Dubai?
You can contact the ICA Happiness Centers in Dubai by phone, email, or social media. The contact information for each center is listed on the ICA’s website.
I hope this blog post has been helpful. If you have any other questions about the ICA Happiness Centers in Dubai, please feel free to leave a comment below.
